Location + Map Share
“Customer asks "Where is shop?" → 1 click Google Map location sent. No one gets lost.”
Plain-English Explanation • What It Means
Guiding customers to brick-and-mortar storefronts, diagnostic branches, or consultation offices through verbal phone directions often causes confusion, parking frustration, and lost appointments. The WhatsApp Business API natively supports rich location pin messages. When a customer inquires about showroom directions or store timings, an automated workflow instantly returns an interactive location pin complete with store name, street address, operating hours, and a 1-tap 'Get Directions' button that opens directly in Google Maps or Apple Maps with live navigation.
Representative Business Case: Saffron Royal Fine Dining
“Fictional example: Saffron Royal operates 3 restaurant locations in Hyderabad. When patrons text to ask for location or directions for their dinner reservations, an automated location card sends the exact branch pin with valet parking directions and current opening hours.”
*Labelled illustrative representative scenario.Execution Architecture • How It Works
Customer asks for location
Customer texts 'Where is your Indiranagar store located?' or taps 'Find Store'.
Branch detection or selection
Bot identifies requested branch or offers quick buttons for multiple city outlets.
Rich location message dispatched
API sends official native location pin with latitude/longitude coordinates and address.
1-Tap navigation launched
Customer taps the pin to open turn-by-turn navigation in their navigation app.
Interactive Feature Demo (Client-Side Simulation)
Interactive Location Pin & Store Directory
Automated location cards deliver 1-tap Google Maps navigation.
Technical Onboarding • What You Need
- Native interactive location message payloads (latitude, longitude, name, address)
- Direct integration with OS navigation applications
- Multi-branch locator database or directory integration
- Automated store finder workflow
- Recording exact GPS coordinates, landmarks, and operational hours for each branch
- Configuring keywords like 'location', 'map', 'directions', 'address'
WhatsApp's native location cards render a clean map snapshot directly in the conversation without requiring third-party map API keys for basic rendering.
Frequently Asked Technical Questions
Can the bot recommend the nearest branch based on the customer's location?
Yes. If the customer chooses to share their current location in chat, the platform calculates proximity and automatically shares the nearest branch details.
Does this work if our business has dozens of franchise outlets?
Yes. The bot can present interactive dropdown menus categorized by state and city or allow customers to search by postal/PIN code.